Informing the customers of the total repair cost, updating them on the status of machine repair and advising them on the collection date are all done via SMS or e-mail alert.
Reminder service
Notifications can be sent to customer/s a day before the date of collection.
Reporting facility
The tool records the percentage of service requests processed and monitors the number of parts with warranty coverage. This helps system owners in reviewing their service centre performance.
Benefits
Improved customer service
Customers can anticipate the cost before the actual repair. Repair will only be
carried out with the approval of customers.
Increased business productivity
The communication system is instant and efficient, thus resulting in reduced follow up calls from customers.
Low cost of ownership
The system is affordable and customizable.
Easy to deploy and setup
Rapid deployment. Can see results fast.
Secured data assets
Ensure data integrity, control authorization for internal and external users.
